This project was commissioned as part of the Information Architecture and User Experience diploma from Pontifical Catholic University of Valparaíso in 2020. It involved the research and development of a mobile web platform for scheduling appointments at the Raúl Brañes Family Health Center (Cesfam) in San Bernardo. Here, you can observe the various stages and tools used throughout the project, culminating in the prototype tested with end-users
Embedded Files
Proto persona de usuaria, previa a entrevistas
User Persona, based on the interview process with users, employees, and professionals at CESFAM.
Card Sorting process with users and employees, to define the organization of content according to the structures they identify as most suitable.
Site base navigation map, and the initial proposal for information architecture incorporating appointment scheduling and user profile.
Customer Journey map of the current situation of the user's appointment scheduling. To understand the pain points in the entire service process.
Customer journey map of the ideal user journey, with the integration of the platform into the appointment scheduling flow.
Empathy map, to understand and clarify the feelings that the user could have regarding the service, and to engage the design team in the issue.
Interaction scores, to understand and map the functioning of the platform and identify possible difficulties in the flow.
Benchmark to identify how websites related to health and scheduling address the functionalities we are looking for.
Sketches to have the initial ideas of the screens and flows.
Wireflows to design and understand screen flows, and comprehend interactions and task completion paths.
cesfam_prototipo_27102020KC.mp4In this video, you can watch the interactive prototype created in Figma, designed for user testing.
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